Version 2.3 - effective September 2026
These Terms of Service ("Terms") are a contract between you and Sentsai Inc., a corporation incorporated under the Canada Business Corporations Act, with its registered office at 2727 Steeles Avenue West, Unit 103-109, Toronto, Ontario M3J 3G9, Canada ("Sentsai", "we", "us"). By accessing or using the Sentsai service you agree to be bound by these Terms. If you do not agree to these Terms, do not use the service.
If you are using Sentsai on behalf of an organization (such as your employer), you represent and warrant that you have the authority to bind that organization to these Terms, and the word "you" in these Terms refers to that organization. If you do not have such authority, you may not use the service.
Sentsai is a Microsoft 365 licensing audit tool. When you grant access, Sentsai connects to your Microsoft 365 tenant via the Microsoft Graph API using OAuth 2.0 delegated permissions that you explicitly authorize. Sentsai then analyzes license assignments, security configuration settings, and usage patterns across your tenant, and produces a written report identifying potential cost savings and compliance gaps.
The service is provided on an annual subscription basis, as described in Section 6. Each report covers a single point-in-time scan of your tenant. Reports are advisory only and do not constitute professional financial, legal, or compliance advice.
Changes to the service. Sentsai improves the service over time. We may add, change, or remove individual checks, findings, savings calculations, report sections, and features, change how reports look, and change the Microsoft Graph permissions the service requests (a new permission takes effect only after an administrator of your organization grants it in Microsoft Entra). Changes of that kind are not a breach of these Terms and do not entitle you to a refund. If a change removes the core function of the service for you during a paid term, meaning the ability to connect your tenant, run a scan, and view a report of potential savings and compliance gaps, we will treat that as a discontinuation under Section 13.
To use Sentsai you must:
By connecting a tenant you confirm that all of the above conditions are satisfied.
You are responsible for:
You may not use the Sentsai service to:
Sentsai reserves the right to suspend or terminate your access if we reasonably believe any of the above conditions are being violated.
First-year fee. Your first payment is calculated as 5% of the identified annual savings in the report you unlock, subject to a minimum fee of $99 USD. All fees are stated in US dollars and are exclusive of any sales, use, value-added, GST/HST or similar taxes. Where we are required to collect such a tax, it will be shown separately at checkout and added to the fee. You are responsible for any taxes, duties, or similar charges on your purchase that we are not required to collect, other than taxes on Sentsai's net income. If the law requires you to withhold or deduct any amount from a payment to us, you will increase the payment so that we receive the full fee. If your organization needs tax documentation from us, such as a W-8BEN-E, email billing@sentsai.com. The fee reflects the value delivered, not the cost of processing. This savings-based fee applies to an organization's first subscription only. Once your organization's Sentsai account has held a subscription, every subsequent 12-month term on that account is charged at the flat annual rate described below, whether you renew continuously or start a new term after a lapse.
What your payment grants (12-month subscription). Payment activates a subscription for twelve (12) months from the date of purchase. During your subscription you may run unlimited scans of your organization (subject to a daily fair-use limit of 20 scans per organization per rolling 24 hours, to protect system stability), and every report is unlocked automatically with no per-report fee. Any report unlocked during your subscription remains available for you to view and download for the duration of your data-retention period (see the Privacy Policy), and any report you download is yours to keep, even after your subscription ends.
Renewal (year 2 and beyond). After the initial 12 months, your subscription renews for a further 12-month term at a flat annual fee based on the size of your organization, starting at $99/year and increasing in bands for larger organizations. Size means the total number of user accounts in your Microsoft 365 directory (reported to you as “Users analyzed” on each report), which includes guest, disabled and unlicensed accounts and is not the number of paid Microsoft licenses you hold. The applicable band is determined by the largest such count observed during your then-current term. If you return after a term has lapsed, it is determined by the larger of the count on the scan you unlock and the largest count observed during your most recent term. For an automatic renewal, the band and the amount are fixed when we send you the renewal notice described below, and growth in your directory after that notice does not change the charge stated in it. The band for the following year is set by the largest count observed during the new term. The current bands are published in full at sentsai.com/pricing. Automatic renewal is optional and off by default. Unless you expressly choose automatic renewal, your subscription does not auto-renew: your access simply expires at the end of the term unless you choose to renew, and we will remind you by email approximately 30 days before it expires. If you opt in to automatic renewal (at checkout, or later from your billing page), the following applies: approximately 30 days before your term ends we will email you the exact renewal amount, calculated from the published bands above based on your directory size, and that notice goes to your administrator of record and, if different, to the email address used when the card was saved; on or about the expiry date we will charge that amount to the payment method you saved with our payment processor, Stripe, and your subscription will extend for a further 12 months. You may turn off automatic renewal at any time from your billing page, effective immediately for any renewal not yet charged. We will never charge a renewal without having first sent you the notice stating its amount. If you opt in with fewer than about 30 days left in your current term, that notice cannot be sent for the current term and the current term will not be charged automatically; renew from your billing page instead, and automatic renewal applies from your next term. If a renewal charge fails, we retry once; if it still fails, your subscription simply expires as described above and we notify you. Saved payment methods are held by Stripe - Sentsai never stores your card details. Each automatic renewal is a purchase. If you did not intend to renew, email billing@sentsai.com within seven (7) days of an automatic renewal charge and we will refund it in full. The refund rolls your subscription back to the end date it had before the renewal, re-locks any report that only the refunded renewal unlocked, and turns automatic renewal off; you can turn it back on from your billing page. This window applies to automatic renewals whether or not the introductory guarantee below is still offered. Renewals you purchase yourself at checkout are covered by the refund terms below.
When your subscription ends. If you do not renew, your subscription expires at the end of the term. Reports you unlocked during the term remain readable (subject to the data-retention period); you may still run a free scan and see a summary of findings, but new full reports will require a new subscription.
Identified savings are calculated using Microsoft's standard commercial list prices (ERP) in USD at the time of the scan. Promotional pricing, time-limited discounts, trial credits, Microsoft Action Pack benefits, CSP partner margin, volume discounts, and individually negotiated EA or MCA rates are not factored into the savings calculation. If your organization pays less than standard list price for any license, the savings figure shown in your report may overstate your actual opportunity. Sentsai's fee is based on the savings figure in the report, not on savings you are ultimately able to realize. The figure reflects the licenses, accounts and configurations Sentsai identified in that scan; it is not a complete audit of your licensing position, and a later scan may identify more or fewer. You are not required to implement any recommendation in the report: the fee is for the analysis, not for any change you choose to make.
Free scans without a subscription. Running a scan and viewing a summary of findings is free, subject to a monthly scan allowance per organization that resets at the start of each calendar month (UTC). Unlocking a full remediation report requires a subscription as described above. An active subscription lifts the monthly allowance (subject to the daily fair-use limit). The free allowance is provided at no charge and is not part of any paid subscription. Sentsai may change, limit, suspend, or withdraw it at any time; the current allowance is published at sentsai.com/pricing. No refund or credit is owed for any change to the free allowance. Fair-use levels for subscribers may be adjusted with notice under Section 15.
Payment is processed by Stripe. By providing payment details you agree to Stripe's terms of service. Sentsai does not store payment card details.
Payment disputes and chargebacks. If you think a charge is wrong, contact billing@sentsai.com first: the refund terms in this Section are the fastest way to get your money back, and we honor them. If your bank or card issuer reverses a subscription payment (a chargeback), the subscription term that payment bought ends immediately and the reports unlocked under that term are re-locked, in the same way as a refund under this Section; Sentsai discards its reference to any saved payment method and turns automatic renewal off (the card record itself is deleted at Stripe when your account is erased or deleted); once you hold a subscription again you can turn it back on from your billing page by saving a payment method again. Sentsai will email you when this happens. An inquiry from your bank that does not withdraw funds has no effect on your access. If the chargeback is withdrawn or closed in Sentsai's favor, your subscription is restored automatically to its original end date. If a chargeback is decided against Sentsai for a report you unlocked and kept, the reversed amount remains owed to Sentsai and your license to that report ends. A chargeback ends the subscription only; it does not by itself terminate these Terms or delete your account.
Subscription fees are otherwise non-refundable, except as expressly provided in this Section 6, in Section 13, in Section 15, under Force majeure in Section 16, or in clause 7 of the Data Processing Agreement. If you experience a technical failure that prevents you from using the Service you have paid for, contact billing@sentsai.com and we will investigate and, where appropriate, issue a refund or resolve the issue.
Introductory satisfaction guarantee (limited time). Notwithstanding the non-refundable policy above, for a limited introductory period Sentsai offers a satisfaction guarantee: if you are not satisfied, email billing@sentsai.com, or reply to your subscription confirmation email, within seven (7) days of purchase, from the email address on your account or the address used at checkout, with a brief description of how the Service fell short of your expectations, and we will refund your subscription fee in full. The guarantee may be used once per organization. A refund of a first-year fee ends your subscription: your access to run scans and unlock new reports stops, and reports unlocked under the refunded subscription are re-locked. A refund of a renewal you purchased at checkout rolls your subscription back to the end date it had before that renewal and re-locks any report that only the refunded renewal unlocked; any report you already downloaded remains yours. Refunds are issued to the original payment method. This is a temporary introductory offer that Sentsai may modify or withdraw at any time; any change applies only to purchases made after it takes effect, and purchases made while the guarantee is in effect remain covered by its terms.
We may change our pricing methodology or fee levels. We will give at least 30 days' notice of any material pricing change by email to your account email address or by a notice in the service (see Section 16, Notices). A pricing change never affects a term you have already paid for. For a renewal, the price that applies is the price shown at renewal checkout or, for an automatic renewal, the amount stated in your renewal notice.
Email communications. By creating an account you agree to receive service (transactional) emails necessary to provide the Service, such as report-ready notices and subscription renewal reminders. Receipts for card payments are issued by our payment processor, Stripe. We may also send occasional product and re-audit reminder emails; you can opt out of these marketing emails at any time using the one-click unsubscribe link included in every such message, without affecting service emails. See the Privacy Policy for details.
Sentsai and its licensors retain all intellectual property rights - including copyright, trade marks, database rights, and know-how - in the Sentsai service, software, user interface, documentation, and the methodology used to produce reports. Nothing in these Terms transfers any such rights to you.
You retain ownership of your Microsoft 365 data. Sentsai does not claim any ownership interest in the data retrieved from your tenant.
Sentsai's analysis reports are licensed to you on a non-exclusive, non-transferable basis for your internal business use only. You may share reports internally within your organization but may not republish, redistribute, or resell report content, in whole or in part, to any third party without our prior written consent.
Feedback. If you send Sentsai suggestions, ideas, or other feedback about the service, Sentsai may use them without restriction or payment and without any obligation to you. This does not apply to your Microsoft 365 data or to the contents of your reports, which remain yours as described above. Sentsai will not name you or your organization as the source of feedback without your permission.
Our Privacy Policy and Data Processing Agreement govern how we handle all data processed in connection with the service, and are incorporated into these Terms by reference.
For the purposes of the UK GDPR and EU GDPR: you are the data controller for the Microsoft 365 user data in your tenant; Sentsai is the data processor acting on your instructions. You confirm that you have an appropriate legal basis to authorize Sentsai to process the Microsoft 365 data in your tenant as described in the Data Processing Agreement.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.
SENTSAI EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; NON-INFRINGEMENT OF THIRD-PARTY RIGHTS; AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
WITHOUT LIMITING THE FOREGOING, SENTSAI MAKES NO WARRANTY THAT:
SENTSAI'S FINDINGS ARE ADVISORY ONLY. Sentsai's access to your tenant is read-only. The Microsoft Graph permissions listed in Section 3 allow Sentsai to read directory, license, usage, and sign-in data; Sentsai makes no changes to your tenant. Every change to license assignments, user accounts, directory roles, or security settings is made by you, in Microsoft 365, under your own judgment. Some changes have consequences under Microsoft's own rules: for example, removing a user's license or deleting a user account can lead Microsoft to delete that user's mailbox and files after a grace period that Microsoft sets. You are responsible for checking those consequences before you act. A report is not a financial, legal, tax, security, or compliance opinion; it does not certify that your tenant complies with any law, regulation, standard, or Microsoft licensing term, and it does not state Microsoft's position on your licensing. Sentsai checks a defined set of licensing, usage, and configuration items and does not review everything in your tenant, so a report that lists no findings in an area does not mean that area is secure, compliant, or correctly licensed. THE DECISION TO ACT ON ANY RECOMMENDATION RESTS ENTIRELY WITH YOU AND YOUR ORGANIZATION. YOU SHOULD INDEPENDENTLY VERIFY ANY MATERIAL FINDINGS BEFORE TAKING ACTION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
The exclusions and limitations in this Section apply for the benefit of Sentsai and of its directors, officers, employees, and contractors, each of whom may rely on this Section directly. They apply to free scans in the same way as to a paid subscription.
Some jurisdictions do not allow the exclusion or limitation of certain categories of liability. In those jurisdictions, Sentsai's liability is limited to the fullest extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless Sentsai and its officers, directors, employees, contractors, and agents (each an "Indemnified Party") from and against any and all claims, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and disbursements) arising out of or relating to:
Sentsai reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense. You may not settle any claim without Sentsai's prior written consent.
The Sentsai service integrates with or relies upon the following third-party services:
Sentsai is not responsible for the availability, performance, accuracy, security, or terms and conditions of any third-party service. In particular, downtime or disruption of the Microsoft Graph API may affect the availability or completeness of a scan; Sentsai is not liable for any delays, data gaps, or service unavailability resulting from third-party service issues, except that the termination right and refund described under Force majeure in Section 16 apply where such an issue prevents Sentsai from providing the service to you for more than thirty (30) consecutive days during a paid term.
Ending a subscription is not ending these Terms. When a paid subscription expires and is not renewed, your account continues on the free allowance described in Section 6, reports you unlocked remain readable for your data-retention period, and these Terms continue to apply. These Terms end only when your account is deleted or when a party terminates them under this Section.
Termination by you. You may end these Terms at any time by deleting your account from your Settings page (a Microsoft 365 administrator of your organization must do this, because it deletes every scan and report for the whole organization) or by written notice to billing@sentsai.com from the administrator email address on record for your account. Termination by written notice takes effect when Sentsai receives it, or on any later date you specify. Deleting your account, or erasing your organization's data from the Settings page, ends any active subscription immediately and cannot be undone. Fees already paid are not refunded except as set out in Section 6, in this Section 13, or in clause 7 of the Data Processing Agreement. Before you terminate, download any unlocked reports you want to keep: downloaded reports are yours (Section 6), but the copies Sentsai hosts are deleted after termination as described in the Data Processing Agreement.
Chargebacks. A chargeback ends the subscription term the disputed payment bought, as described in Section 6 (Payment disputes and chargebacks). It does not by itself terminate these Terms or delete your account.
Suspension. Sentsai may suspend your access to all or part of the service, without liability, for as long as reasonably necessary (a) to investigate or stop a suspected breach of Section 5 or a suspected compromise of your account, credentials, or OAuth tokens, or (b) to protect the security or integrity of the service or the data of other customers, including during a security incident. We will tell you the reason unless the law or the nature of an investigation prevents it, and we will restore access as soon as the reason has been resolved. A suspension does not extend your subscription term. If your organization removes or restricts the Microsoft permissions Sentsai needs, scans cannot run until they are restored; that is not a suspension by Sentsai and no refund is owed for that period. Unavailability caused by events outside Sentsai's control is addressed in Section 12 and under Force majeure in Section 16.
Termination by Sentsai for cause. Sentsai may suspend your access while it reasonably believes you are breaching Section 5, as Section 5 already provides. Sentsai may terminate your access immediately, and without refund, if: (a) you materially breach these Terms, including Section 5; or (b) applicable law, or an order of a court or authority, requires Sentsai to stop serving you specifically. Sentsai will tell you by email when it acts under this paragraph, unless the law prevents it.
Termination for reasons outside your control. If Sentsai must stop providing the service to you for a reason not attributable to you, for example because a third-party service on which the service depends (such as the Microsoft Graph API) withdraws or restricts Sentsai's access, or because Sentsai is required by law to stop providing the service generally, Sentsai will treat that as a discontinuation under the next paragraph, may act on shorter notice than thirty (30) days where it has no choice, and the refund described there applies. The same applies if you terminate under clause 7 or clause 8 of the Data Processing Agreement because you object to a new Sub-Processor or a change of processing location.
Discontinuation of the service. Sentsai may discontinue the service, or terminate these Terms for convenience, on at least thirty (30) days' notice to the administrator email address on record for your account (see Notices in Section 16). If the effective date falls inside a paid subscription term, Sentsai will refund the part of that term's fee that corresponds to the days remaining in the term after the effective date, and will refund in full any fee you have already paid for a term that has not yet started. You may view and download the reports you unlocked until the effective date, subject to your data-retention period. To the maximum extent permitted by law, this refund is your sole and exclusive remedy for the discontinuation and counts toward the cap in Section 10. It does not limit Sentsai's data deletion obligations under the Data Processing Agreement. Adding, changing, or removing individual checks, findings, report sections, or features is not a discontinuation; see Changes to the service in Section 2.
Effect of termination. When these Terms end for any reason: (a) your right to access the service ends on the effective date, and any scan that has not completed by then is discarded without its results being delivered; (b) any payment for your subscription that is outstanding, reversed, or charged back remains payable; (c) you are responsible for downloading any reports you want to keep before the effective date, and after it Sentsai has no obligation to provide, restore, or retain your reports or data except as the Privacy Policy and Data Processing Agreement require; (d) Sentsai deletes your data on the schedule set out in the Privacy Policy and Data Processing Agreement, subject to the retention exceptions stated there (the immutable audit-log action records and de-identified payment records), and where you delete your account or erase your data yourself, deletion happens immediately; and (e) the following survive termination: Section 5(c), (d) and (e); Section 6 (accrued payment obligations, the refund terms, and the statement that reports you have downloaded are yours to keep); Sections 7, 8, 9, 10, 11, 14 and 16; this Section 13; and any other provision that by its nature is intended to survive.
These Terms and any dispute or claim arising out of or in connection with them are governed by, and shall be construed in accordance with, the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
The parties irrevocably agree that the courts of the Province of Ontario, Canada shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
US customers: If you are contracting on behalf of a US entity, you agree that Ontario courts have jurisdiction and you waive any objection to that jurisdiction. Nothing in this clause affects any mandatory consumer protection rights you may have under the laws of your state.
California customers: Our obligations under the California Consumer Privacy Act (CCPA/CPRA) are set out in our CCPA Service Provider Addendum, which forms part of this agreement when you are a California-based business or process personal information of California residents.
If you are a consumer (i.e., a natural person acting outside the course of a trade or profession), nothing in this clause affects your right to bring proceedings in the courts of your country of habitual residence, nor does it deprive you of any mandatory consumer protection rights you may have under the laws of that country.
Time limit on claims. Any claim you have against Sentsai, and any claim Sentsai has against you, arising out of or relating to these Terms or the service must be started within one (1) year after the day on which the claim was discovered, as that term is used in the Limitations Act, 2002 (Ontario), or it is permanently barred. This paragraph varies the limitation period under that Act as permitted for business agreements by section 22 of that Act. It does not apply if you are a consumer, and it does not shorten any period that applicable law does not allow the parties to shorten.
Sentsai may update these Terms from time to time. Each version carries a version number and effective date at the top of this page, and the version your organization accepted is recorded against its account. When we make a material change, the service will ask you to review and accept the updated Terms before you next start a scan or make a purchase. Until you accept, reports you have already unlocked remain readable, but new scans and purchases are paused. An automatic renewal you have already opted in to is not paused: it is charged under the Terms version you accepted when you opted in, and you can turn it off at any time from your billing page.
Accepting the updated Terms in the service constitutes your agreement to them. If you do not accept an updated version of these Terms while you are within a paid term, new scans and purchases stay paused until you do. You may instead end your subscription by emailing billing@sentsai.com within thirty (30) days of first being asked to accept the update, and Sentsai will refund the unused portion of your term, calculated as described in Section 13, as your sole and exclusive remedy. Reports you unlocked before that date remain readable for your data-retention period, and any report you downloaded is yours to keep. You can always find the current version of these Terms at www.sentsai.com/legal/terms.
Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable (or, if modification is not possible, severed), and the remaining provisions shall continue in full force and effect.
No waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Sentsai to be effective.
Entire agreement. These Terms, together with the Privacy Policy, the Data Processing Agreement and, where it applies, the CCPA Service Provider Addendum, are the entire agreement between you and Sentsai about the service and replace all earlier agreements, representations, and understandings about it. If these documents conflict, the Data Processing Agreement prevails for the processing of personal data, the CCPA Service Provider Addendum prevails for CCPA/CPRA obligations, and these Terms prevail otherwise. A purchase order or other document you issue does not change these Terms, even if Sentsai accepts or processes it.
Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. Sentsai may assign its rights and obligations (including in connection with a merger, acquisition, or sale of assets) without restriction.
Force majeure. Sentsai is not liable for any failure or delay in performing under these Terms caused by events beyond its reasonable control, including failure or throttling of the Microsoft Graph API or Microsoft Entra, outages of the hosting, payment or email providers listed in Section 12 and the Privacy Policy, internet or DNS failures, denial-of-service attacks, actions of governments or courts, natural disasters, and the illness or incapacity of key personnel. This paragraph does not reduce any obligation Sentsai has under data protection law or the Data Processing Agreement. If such an event prevents Sentsai from providing the service to you for more than thirty (30) consecutive days during a paid term, either party may terminate these Terms on written notice and Sentsai will refund the unused portion of your current term as described in Section 13, which is your sole and exclusive remedy.
Notices. Sentsai gives notices under these Terms by email to the administrator email address on record for your organization's account or, where these Terms say so, by a notice shown to you in the service (for example, the request to review and accept updated Terms described in Section 15, and pricing-change notices under Section 6). The administrator email address is shown on your Settings page as Admin email and is updated whenever a user who holds an administrative role in your organization's Microsoft Entra directory signs in to Sentsai. You are responsible for keeping that address current and monitored and for making sure email from sentsai.com is not blocked. A notice to you is effective when we send it to that address or first show it to you in the service. Notices to Sentsai must be sent to legal@sentsai.com, or to billing@sentsai.com for billing and termination matters, except where the Data Processing Agreement names a different address for a particular notice, in which case that address applies. Notices are effective when received. Routine communications about your account, such as support replies and renewal reminders, are not legal notices and may be sent from other sentsai.com addresses.
Contact. Questions about these Terms should be sent to legal@sentsai.com.