Sentsai is built and supported by the team that operates it. Email is the support channel, and we reply to every message: you can expect a first response within one business day, and usually much sooner.
To help us resolve things in one round trip, include the email address you sign in with, roughly when the problem happened, and what you expected to see. Never include passwords or card numbers - we will never ask for either.
Scans that fail or hang, reports that will not open or download, sign-in trouble, questions about a finding, or anything that looks wrong. If a scan failed, the time it started is the most useful detail you can give us.
support@sentsai.comInvoices and Stripe receipts, payment failures, renewal questions, turning automatic renewal on or off, and refund requests under the satisfaction guarantee in our Terms.
billing@sentsai.comSuspected vulnerabilities or security incidents. Please report privately by email rather than publicly, with enough detail to reproduce. We acknowledge security reports as a priority, ahead of routine support.
security@sentsai.comData subject requests, questions about what we store, sub-processors, or international transfers. Most of this is also self-service: your data can be exported or erased from Settings at any time.
privacy@sentsai.comWe support everything Sentsai does: running scans, reading and downloading reports, billing, and your account. We cannot make changes inside your Microsoft 365 tenant - Sentsai's access is read-only by design - so applying a recommendation from your report (removing a license, changing a plan) happens in your Microsoft admin center, by your team. We are happy to clarify what any finding means and how we computed it.